So on Monday night I sent the car dealership an e-mail. In that one I basically told them what had happened and expressed how dissatisfied we were in how we had been treated. At the end of the e-mail I requested that they refund us the $100 and replace the radio that had been damaged. I told them they had 48 hours to respond or I would be reporting them to the BBB and all that other stuff.
Of course I didn't hear anything back. So last night I sent them a very angry e-mail. I said their lack of response to my first e-mail was just another example of their poor customer service and business practices and that I would be making reports, contacting local news agencies, and writing horrible reviews for them on every internet site I could find. LOL
Well that one seemed to do the trick! I got a phone call at 10 this morning from one of the managers. Who apologized profusely that I had to wait for him to contact me but he had "been on vacation"... yeah right. Anyway, he was very nice and talked to me for about 20 minutes. We finally came to an agreement that they would take the $100 and put it towards fixing our horn since we really need that fixed so we can register our car next month. The first price they quoted us to fix the horn was around $250 and he was going to give us parts at wholesale cost and "tweek" labor so that we wont have to pay anything over the $100 we have already given them. They aren't going to do anything about the radio, but to be honest the radio wasn't that awesome in the first place so I'm ok with what we are getting.
Thursday, July 31, 2008
Monday, July 28, 2008
We got ripped off!!!!!
So a few months ago the horn in our car stopped working. Then a few months after that the battery died. After we replaced the battery the radio never came back on. This is because of our anti-theft device. When the radio was disconnected from the battery it automatically shut down until it could be reset.
So 3 weeks ago Andy called and made an appointment with a VW place. They were all booked until today. At 7:30 in the morning he took the car in. He said he just wanted an estimate to fix the horn and radio. They told him if they looked at it and then he refused service they would charge us $90!!! So he almost left right then, but then he decided that the radio should be so easy to fix that it shouldn't be a problem. He came home thinking it would be an hour or two wait. 3 hours later I asked him to call them and find out how much longer it would be since I needed our car back. When he called he got transferred around 3 or 4 different times without a single person being able to tell him what was going on with our car. They then put him through to some random voice mail. So he called back and asked to talk to a manager. Again they only gave him a voice mail. He left a message asking from someone to call him back and give him a status update on our car.
An hour later we still hadn't heard anything. So I called and asked for a manager, and I specifically said I wanted to talk to someone and not to transfer me to a voice mail. But sure enough I was put right through to a voice mail. I left a very nasty message saying this was very poor service that we made an appointment weeks ago and it shouldn't take them 4 hours to do a simple check and then refuse to even keep us informed.
About 40 minutes later we finally got a call back. They told us both the horn and the radio were "defective" and needed to be replaced and it would cost around $500. So of course we said no thanks. Even if it was only going to cost $10 I'd say no because they obviously have crappy customer service.
So Andy went down to pick up the car. They wanted him to pay $96 before they would release it!!!!!!!!!!!!!!!!!!!!!! He fought and fought with them for over an hour and talked to 3 different managers. But they all said they wouldn't give us our car without us paying for them to do nothing to it. He finally had to pay and leave because I needed the car so I could watch Heather's kids.
When he got home he looked at the radio... and they broke it!!!!!!! One of the buttons is missing and the face is all scratched up now. I'm so mad, we had to pay almost 100 bucks for someone to break our radio!!!
I'm writing them a nasty letter tonight, but I don't know what else I can do besides that. I'm going to threaten to make a complaint with the better business bureau and/or legal action. But I really don't think my threats will do anything. Does anyone else have any ideas??? Or are we just out of 100 bucks?
So 3 weeks ago Andy called and made an appointment with a VW place. They were all booked until today. At 7:30 in the morning he took the car in. He said he just wanted an estimate to fix the horn and radio. They told him if they looked at it and then he refused service they would charge us $90!!! So he almost left right then, but then he decided that the radio should be so easy to fix that it shouldn't be a problem. He came home thinking it would be an hour or two wait. 3 hours later I asked him to call them and find out how much longer it would be since I needed our car back. When he called he got transferred around 3 or 4 different times without a single person being able to tell him what was going on with our car. They then put him through to some random voice mail. So he called back and asked to talk to a manager. Again they only gave him a voice mail. He left a message asking from someone to call him back and give him a status update on our car.
An hour later we still hadn't heard anything. So I called and asked for a manager, and I specifically said I wanted to talk to someone and not to transfer me to a voice mail. But sure enough I was put right through to a voice mail. I left a very nasty message saying this was very poor service that we made an appointment weeks ago and it shouldn't take them 4 hours to do a simple check and then refuse to even keep us informed.
About 40 minutes later we finally got a call back. They told us both the horn and the radio were "defective" and needed to be replaced and it would cost around $500. So of course we said no thanks. Even if it was only going to cost $10 I'd say no because they obviously have crappy customer service.
So Andy went down to pick up the car. They wanted him to pay $96 before they would release it!!!!!!!!!!!!!!!!!!!!!! He fought and fought with them for over an hour and talked to 3 different managers. But they all said they wouldn't give us our car without us paying for them to do nothing to it. He finally had to pay and leave because I needed the car so I could watch Heather's kids.
When he got home he looked at the radio... and they broke it!!!!!!! One of the buttons is missing and the face is all scratched up now. I'm so mad, we had to pay almost 100 bucks for someone to break our radio!!!
I'm writing them a nasty letter tonight, but I don't know what else I can do besides that. I'm going to threaten to make a complaint with the better business bureau and/or legal action. But I really don't think my threats will do anything. Does anyone else have any ideas??? Or are we just out of 100 bucks?
Wednesday, July 23, 2008
Beware: old ladies driving
Today we got in a car accident. We were driving home from the park and we were at a stop sign. with pickup truck in front of us. The pickup decided they were too far out in the intersection and suddenly backed up... right into our car!!!!! It was obvious they either didn't know they hit us or were trying to make a quick get away. I JUMPED out of the car (pretty impressive for an enormous pregnant lady, I know) and ran to the window of the truck and banged on it.... and inside was a little old lady!!!! Why she was driving a truck instead of a station wagon is beyond me. Well in my haste I didn't put my shoes on and the pavement was burning my feet off so after I banged on the poor ladies window like a crazy lady I turned around and ran back to the car for my shoes. I'm sure I was close to giving her a heart attack, but she got out of her car and when she saw Andy inspecting the damage she said "oh, did I get ya?". She obviously felt really bad and the damage is pretty minor. Our bumper is pretty messed up by the headlight, but Andy's dad can fix it for us. So we told her not to worry about it. I'm sure her insurance rates are high enough as it is.
Here are some pictures of Talan playing at the park today. At one point he decided it would be a really good idea to start digging in the dirt. He is such a boy!!!!!!!!!!!!!!!
Here are some pictures of Talan playing at the park today. At one point he decided it would be a really good idea to start digging in the dirt. He is such a boy!!!!!!!!!!!!!!!
Saturday, July 12, 2008
Why today sucks
So today we woke up to a sick baby. Talan always comes in and wakes us up in the morning and when he did today the stuffed bear he slept with last night smelled REALLY bad. So Andy went to look at his bed and found Talan had thrown up everywhere!!! However Talan didn't act like he wasn't feeling well at all. He was running around and playing like normal. So we thought he would be ok. But 20 minutes later Andy looked at him and with one look could tell that he was about to get sick again, which he did... ALL OVER POOR ANDY. I'm so glad it wasn't me, Andy actually had to throw up afterwards as well cause it was so nasty! Again, after the 2nd throw up he seemed fine. We even still were able to go to a birthday party for his cousin. Although him and I mostly just sat on the couch watching Blue's Clues. After the party he took a nap and when he woke up EVERYTHING was covered in the nastiest diaper gross ever. Unfortunately Andy was already at work so I had to do the clean up from that one!
Bad thing #2 from today. I went to the store to buy Talan some Pedilite this morning. When I got home I got some trash out of the car and threw it away before coming inside. Later I couldn't find my phone anywhere so I took the house phone out by the dumpster and called my phone. Sure enough my pregnant brain had somehow allowed me to throw my cell phone away!!!!!!!!!!!! If I weren't pregnant I would climb in and get it myself, however I'm pretty sure digging around in disgusting dumpsters isn't advised for women who are 8 months pregnant. So instead I have to wait till Andy comes home tonight and can do it for me. Being without a cell phone SUCKS. I feel so unconnected from the world!!!
Bad thing #3 from today. Talan and I needed to go to the store. Talan loves to carry the car key to the car. Well today when we got to the car he decided to stick the key threw one of the holes in our hubcaps. Thanks Talan... now we are stranded. We don't have regular hubcaps and I tried for 20 minutes to pry the dang things off but I couldn't do it. So once again I have to wait till Andy gets home!!!!!!!!!
All this combined with it being 400 degrees outside and me being so pregnant I can barely move has just made for one heck of a day! I can't wait till it is over!!!!!!
Bad thing #2 from today. I went to the store to buy Talan some Pedilite this morning. When I got home I got some trash out of the car and threw it away before coming inside. Later I couldn't find my phone anywhere so I took the house phone out by the dumpster and called my phone. Sure enough my pregnant brain had somehow allowed me to throw my cell phone away!!!!!!!!!!!! If I weren't pregnant I would climb in and get it myself, however I'm pretty sure digging around in disgusting dumpsters isn't advised for women who are 8 months pregnant. So instead I have to wait till Andy comes home tonight and can do it for me. Being without a cell phone SUCKS. I feel so unconnected from the world!!!
Bad thing #3 from today. Talan and I needed to go to the store. Talan loves to carry the car key to the car. Well today when we got to the car he decided to stick the key threw one of the holes in our hubcaps. Thanks Talan... now we are stranded. We don't have regular hubcaps and I tried for 20 minutes to pry the dang things off but I couldn't do it. So once again I have to wait till Andy gets home!!!!!!!!!
All this combined with it being 400 degrees outside and me being so pregnant I can barely move has just made for one heck of a day! I can't wait till it is over!!!!!!
Monday, June 23, 2008
Talan's first trip to Lagoon!!!!
This week my company had their summer party at Lagoon. Even though being 28 weeks pregnant and walking around in the 95 degree heat while watching people go on rides doesn't sound like my idea of a fun afternoon I decided to put on a happy face and go so Andy and Talan could have fun. It turned out to be a really fun day for all of us!
When we first got there I was nervous about what should be Talan's first ride cause I didn't want to put him on anything too scary and then have him terrified to go on anything else for the rest of the day.
We saw a cute little ferris wheel that was going slowly so we figured that would be perfect. What we didn't realize until Talan was strapped in was what we saw was just the loading and unloading of the ride. Talan was the last one on and suddenly the ride TOOK OFF. It was spinning so fast!!! Talan was grabbing on to Andy the entire time but by the second or third time around he was smiling and saying "up! up! up!". Here are pics of the first ride:
Waiting in line:
A little concerned before it started:
Dad is excited!
After the ride he wanted to get off ASAP. I actually had to ask them to let him off before his turn
After the ferris wheel we tried the merry go round. He was really excited in line, but once on the ride he had to sit waiting on his horse for over 5 minutes... which is way over the threshold of patience for a one year old. So he was pretty ticked
Dinner time!
Andy won him this hat by throwing a baseball 66 MPH, he did it on the first try! I was rather impressed!
His favorite ride by far was the train!! He got to sit next to his cousins which he loved cause it made him feel big. He kept looking out of the wrong side of the train though so he missed all the big animals. But he was excited just to see the ducks, he kept saying "quack!".
After that the batteries in our camera died :( but we were there till past 10. I was surprised Talan was able to stay awake that long. It was a great day!
When we first got there I was nervous about what should be Talan's first ride cause I didn't want to put him on anything too scary and then have him terrified to go on anything else for the rest of the day.
We saw a cute little ferris wheel that was going slowly so we figured that would be perfect. What we didn't realize until Talan was strapped in was what we saw was just the loading and unloading of the ride. Talan was the last one on and suddenly the ride TOOK OFF. It was spinning so fast!!! Talan was grabbing on to Andy the entire time but by the second or third time around he was smiling and saying "up! up! up!". Here are pics of the first ride:
Waiting in line:
A little concerned before it started:
Dad is excited!
After the ride he wanted to get off ASAP. I actually had to ask them to let him off before his turn
After the ferris wheel we tried the merry go round. He was really excited in line, but once on the ride he had to sit waiting on his horse for over 5 minutes... which is way over the threshold of patience for a one year old. So he was pretty ticked
Dinner time!
Andy won him this hat by throwing a baseball 66 MPH, he did it on the first try! I was rather impressed!
His favorite ride by far was the train!! He got to sit next to his cousins which he loved cause it made him feel big. He kept looking out of the wrong side of the train though so he missed all the big animals. But he was excited just to see the ducks, he kept saying "quack!".
After that the batteries in our camera died :( but we were there till past 10. I was surprised Talan was able to stay awake that long. It was a great day!
Monday, June 16, 2008
While Andy was on his mission he collected an enormous amount of hideously ugly ties. Shortly after we were married he told me he had done it with the hopes of marrying a girl that would make the ties into a quilt for him. I of course laughed at him and asked why then he married me cause I don't do stuff like that!!!! So a few months ago I decided that if I can't do it myself I could hire someone to do it for me!!! So I put an ad online asking for a quilter (which surprisingly finding a quilter in Utah is not an easy task) and I finally found someone that would do it for a resonable price... I had no idea a custom quilt would be so expensive!!
Yesterday morning I woke up and made Andy a breakfast of pancakes and bacon. Then after lunch I gave him his present from Talan first. Talan got him 2 new nice ties. I then gave him a card from Talan that said "I hope you like the new ties I got you, I figured you could use some new ones since mom ruined your old ones". And then I gave him the quilt!!!! This is a video of him opening it. You'll notice the first thing he did was to point to all the ties he wished I didn't cut up. LOL, but really he does like it. He took it over to his mom's yesterday to show off to his whole family. And they all thought I was pretty dang clever!!! Sorry the video isn't the best quality, it was taken with my phone and I was laughing so it is pretty shaky!!
Talan loves the quilt!! He has been snuggling with it ever since Andy opened it.
Here is a close up picture of it. The ties are all so ugly!! But it actually made a pretty good looking quilt!
She also made these three pillows out of the skinny parts of the ties. We are going to give one to Talan, one to Cohen, and one to Abbey (the daughter we'll have in 5 years) so they all have something from Andy's mission.
I'm so happy with the way it turned out. And Andy loves it which is the best part. He is an AWESOME Dad and deserved to have a good day for it. Ever since I got pregnant he gets up with Talan EVERY MORNING and lets me sleep in. He gets Talan dressed and everything. And Talan really adores him. He is amazing!!!
Yesterday morning I woke up and made Andy a breakfast of pancakes and bacon. Then after lunch I gave him his present from Talan first. Talan got him 2 new nice ties. I then gave him a card from Talan that said "I hope you like the new ties I got you, I figured you could use some new ones since mom ruined your old ones". And then I gave him the quilt!!!! This is a video of him opening it. You'll notice the first thing he did was to point to all the ties he wished I didn't cut up. LOL, but really he does like it. He took it over to his mom's yesterday to show off to his whole family. And they all thought I was pretty dang clever!!! Sorry the video isn't the best quality, it was taken with my phone and I was laughing so it is pretty shaky!!
Talan loves the quilt!! He has been snuggling with it ever since Andy opened it.
Here is a close up picture of it. The ties are all so ugly!! But it actually made a pretty good looking quilt!
She also made these three pillows out of the skinny parts of the ties. We are going to give one to Talan, one to Cohen, and one to Abbey (the daughter we'll have in 5 years) so they all have something from Andy's mission.
I'm so happy with the way it turned out. And Andy loves it which is the best part. He is an AWESOME Dad and deserved to have a good day for it. Ever since I got pregnant he gets up with Talan EVERY MORNING and lets me sleep in. He gets Talan dressed and everything. And Talan really adores him. He is amazing!!!
Wednesday, June 11, 2008
ahhh... the joys of motherhood
WARNING: THE FOLLOWING POST CONTAINS A STORY ABOUT POOP AND SHOULD NOT BE READ IF YOU HAVE A WEAK STOMACH... DON'T SAY I DIDN'T WARN YOU!!!
Talan is now sleeping in a big boy bed. We decided to switch him over now so that when Cohen is born he feels as much like a big boy as possible. Thankfully he hasn't figured out yet that he can get out of the bed by himself so naps and bedtime are still very easy. Today we got home from taking Andy to work and I changed his diaper before his nap and then laid him down in only his shirt and diaper like always. I could hear him in there playing on his bed for almost an hour. He had slept a little in the car so I wasn't surprised that he didn't want to sleep but was glad he was at least in there.
I was on the phone with my manager when suddenly he started SCREAMING. I figured he was just done being in there and wanted to come out. So I finished my phone call and went in to get him. He was standing in the middle of the bed HOLDING HIS DIAPER IN HIS HAND and screaming. And there was poop everywhere!!!!!! All down his legs, on his new bedding and even on the wall... but none on his hands so I really don't know how it got there. It was disgusting! And Talan was NOT happy to have it all over the place either. Gross, Gross, Gross!!!
Talan is now sleeping in a big boy bed. We decided to switch him over now so that when Cohen is born he feels as much like a big boy as possible. Thankfully he hasn't figured out yet that he can get out of the bed by himself so naps and bedtime are still very easy. Today we got home from taking Andy to work and I changed his diaper before his nap and then laid him down in only his shirt and diaper like always. I could hear him in there playing on his bed for almost an hour. He had slept a little in the car so I wasn't surprised that he didn't want to sleep but was glad he was at least in there.
I was on the phone with my manager when suddenly he started SCREAMING. I figured he was just done being in there and wanted to come out. So I finished my phone call and went in to get him. He was standing in the middle of the bed HOLDING HIS DIAPER IN HIS HAND and screaming. And there was poop everywhere!!!!!! All down his legs, on his new bedding and even on the wall... but none on his hands so I really don't know how it got there. It was disgusting! And Talan was NOT happy to have it all over the place either. Gross, Gross, Gross!!!
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